Refund policy

The Picket Fence wants you to be fully satisfied with every item you purchase from us.

  • You may return your purchase within 14 days of delivery confirmation for a refund to your original payment*. You may return your purchase within 30 days of delivery confirmation for a store credit*.
  • *There will be a 15% restocking fee on most returned merchandise that ships directly from the manufacturer. We do our best to work with the company you are returning the item to for this to be waived, however, the general rule is that we are charged, therefore you are charged this fee.
  • Matouk returns, with the exception of special orders, custom or monogrammed items, or down, do not have a restocking fee. However, customer is responsible for the cost of return shipping. Prior to returning your item you must contact us using the instructions below.
  • Blue Pheasant returns are subject to Blue Pheasant's return policy. Items are subject to a 15% restocking fee, plus the charge for freight both ways.
  • If the return is a result of our, or a manufacturer error, the restocking fee does not apply.
  • Prior to returning your item you must contact us using the instructions below.
  • If you do not obtain a Return Authorization Number, and the item is returned to us, it will be shipped directly back to you.
  • If item is returned directly back to the manufacturer without pre-authorization, a 25% restocking fee will apply.
  • The item must be returned in new, shelf ready condition, meaning the item is exactly as you have received it, and as someone else would be able to purchase it from our shelves. Items are to be unlaundered, free of lint and hair, in original packaging, and with all tags attached.
  • You can expect to receive your refund within 15 days of receipt of your return.

The Following Items Will Not Be Accepted for Return

  • Items that have exceeded the 14-30 day return period.
  • Items that have been laundered or used in any way.
  • Down or Down free pillows, comforters, featherbeds, mattresses or mattress pads cannot be returned for the purpose of hygiene.
  • Custom size, custom color, made-to-order, monogrammed, or items listed on our site as Special Order (items we do not stock in our physical store).
  • Jewelry.
  • Items that are holiday/seasonal.
  • If you are unsure of a pattern or color, please request a fabric sample here: Fabric Sample Request

Return Instructions

  • Fill out this form and submit: Return Form
  • Please be patient and a customer service representative will contact you.

Price Match Policy

While we strive to give our customers the best possible prices on our products, we realize that occasionally they can be found at lower prices at different retailers. We are more than happy to match the advertised price on in-stock, identical items. If the price that you find does not include free shipping, we reserve the right to add comparable shipping charges.

If you find a lower advertised price, please contact us at 208.726-5511 or customerservice@thepicketfence.com.